“The results speak for themselves. Given their low turnover and high retention rate in personnel, Lighthouse has provided world-class service to our customers.” Warren Lenfant, Bureau Chief
Florida Department of Economic Opportunity

A Turnkey Contact Center Solution

Tiered support for inbound call handling and routing

Integrated email, chat and SMS support

Compliant with HIPAA & PCI – DSS Level 4

Outbound campaign management

Superior call handling metrics, quality assurance and reporting

Top-notch customer service and close rates

Advanced Voice Analytics

Emphasis on first-call resolution

Speech & Payment IVR

Get in touch today for happier customers tomorrow.

A Proven Track Record Represent your brand exactly the way you choose, with consistent, competitive, award-winning customer service.

Comprehensive Capabilities Never miss a call (or a message) again. For businesses of every size, we provide integrated communication support for email, chat, SMS and phone.

Effortless Workflow Embrace streamlined solutions that move at the speed of your business. Our agents use advanced scripting technology to deliver outstanding customer experiences — so you can focus on growing your company.

Complete Quality Assurance We track performance across a range of key metrics — so you can be sure your partners and customers receive the friendly, professional support they need, whenever they need it.

Skilled and Scalable Call Handling Satisfy clients and resolve issues on the first call with high-touch, high-quality, interactive customer experiences. Let’s work together.

THE SECRET TO OUR SUCCESS IS OUR PEOPLE

Did you know?

The average turnover for a commercial call center is between 30-40%. This means that your business is at risk of being represented inconsistently by newer and less experienced agents on an ongoing basis.

Low Turnover Rate Our turnover rates are significantly lower than the industry average. By retaining our workforce longer, we’ve developed a seasoned team of high-performing individuals who know our customer’s businesses and consistently exceed their expectations.

Unique Workforce Lighthouse Works employs a unique workforce of visually impaired and blind agents with extensive academic and professional experience – and a deep appreciation for the work that they do.

The Bottom Line Our customers reap the rewards of a skilled workforce, through better conversations, faster results and happier clients.

BOOST YOUR IMPACT … AND YOUR BOTTOM LINE

While we’re helping your customers, you’re helping change our community for the better: As a mission-driven social enterprise, Lighthouse creates careers for smart, service-oriented professionals living with vision impairments. Learn more about our mission.

WHAT OUR CUSTOMERS THINK

“Our partnership with Lighthouse Works checks all the boxes; at the very core there is mutual commitment to excellence in the guest experience and to the team member experience that drives us both.”

Deborah Colangelo (Robertson), Senior Director, Guest Contact Center
Universal Orlando Resort

“Our Lighthouse Team; which provides clients such as us with a socially responsible, scalable BPO solution, has made the transition an easy one. Their belief in exceptional service, competitive pricing & employing skilled, educated agents living with vision loss is evident."

Warren Lenfant, Bureau Chief
Florida Department of Economic Opportunity

“With the help of Lighthouse Works we have been able to maintain best in class customer service during our annual reenrollment period. Our partnership shows what is possible when two mission oriented organizations think creatively to have higher efficacy and an improved customer experience. They consistently deliver quality results that benefit individuals truly in need of our services.”

Jan N. Wigington, Director of Operations
The Assistance Fund