Frequently Asked Questions

• Is this a special work or training program for people who are blind? No. Lighthouse Works is a mission-driven, social enterprise, 501c(3) corporation, established to provide solutions to businesses and government organizations while addressing social and economic challenges in the community. Every employee at Lighthouse Works, whether sighted or visually impaired, is hired the same way – they are qualified, submit their resume, interviewed, and earn their job. There are no special job classifications for our employees; to do so would be a betrayal of our Mission.
• Will I have to sacrifice quality or value (pricing) if I choose to partner with Lighthouse Works?Absolutely not. In fact, many of our customers choose Lighthouse Works based on a proven track record of customer satisfaction, quality, reliability, ease of doing business, and cost-effective pricing.

  Lighthouse Works’ customers most often reap benefits our typical private-sector competitors cannot deliver. Spend a few minutes with us, and you will quickly see what we’re capable of. Lighthouse Works is a real business – for real customers – creating real value at competitive prices.

• How can my business benefit from outsourcing to Lighthouse Works?Businesses choose Lighthouse Works based on a proven track record for customer satisfaction, reliability, quality and cost - effective pricing. But just as important, it’s a chance to partner with a social enterprise that’s changing our community for the better.

  Our solutions designed to offer businesses the ability to scale their resources, manage costs and meet critical deadlines. A great deal of our success is also due to our low attrition rate, significantly below industry averages. Our ability to retain our workforce has allowed us to employ a seasoned group of high-performing individuals who consistently exceed our customers’ expectations.

• How can a workforce who is visually impaired or blind compete with my current vendor?Three words: Process, Technology, & Training! For over 45 years, our parent company, Lighthouse Central Florida, has been empowering the lives of thousands of children and adults beyond the restrictions of vision loss and blindness. We apply those same proven principles to our industries at Lighthouse Works in order to provide the best value to our customers.

  Whether the technology is a 3D printed “jig” (tool) that increases productivity or creating software “middleware” tools to streamline workflow efficiencies in customer service operations…our teams make work faster, more precise, and seek to deliver the highest quality and performance – every time!

• How can people who are blind work efficiently in a contact center? Technology is what sets us apart. Most commercial contact centers are too busy managing expensive attrition rates to focus on the many repetitive tasks. Our attrition rate is below industry averages and we have the internal technology support services talent to innovate solutions for any platform. While we are evaluating your company’s platform and business processes, we are also identifying workflow efficiencies that expedite processing, minimize “clicking,” and get your customers the answers they’re looking for faster.
• Are there other advantages to doing business with Lighthouse Works? While we are taking care of your business, you will also be partnering with an organization that is changing our community for the better. As a mission-driven social enterprise, Lighthouse Works provides quality employment opportunities to smart, dedicated, service-oriented, visually impaired members of our community. You are helping Lighthouse Central Florida and Lighthouse Works change the conversation in our community from disability to capability when it comes to people with vision loss. A win-win!