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WHAT WE DO

CONTACT CENTER


“The 4Sight 360 team tracks and manages all key metrics, quality assurance, and customizable reporting to ensure you are informed with up-to-date information so you know your customers are being helped, the way You want.”
one of Lighthouse Works' contact center agents on a call while using and listening to jaws on his computer to help the customer

How Our Contact Center Can Help You

The 4Sight 360 Customer Contact Center specializes in:
  • Inbound calls
  • Happy customer experiences
  • First-call resolution
This means your business is consistently represented by a unique workforce of high-performing and dedicated agents who are blind and visually impaired, and who often have more life, academic, and professional experience than your typical “call center agent.” The 4Sight 360 team tracks and manages all key metrics, quality assurance, and customizable reporting to ensure you are informed with up-to-date information so you know your customers are being helped, the way You want them helped.

Attrition kills your profitability! The 4Sight 360 team boasts attrition rates often 300 percent lower than the average commercial call centers. How do we do it? Agents hired to work in the 4Sight 360 center have met our rigorous requirements to earn an interview for employment. Most of our agents have more life-experience and are more mature than their typical sighted counterparts. Moreover, seven out of 10 of our agents’ peers are either unemployed or out of the labor market altogether – our team appreciates their job and it shows!

4Sight 360 agents respect and value their career at Lighthouse Works, and our customers reap the rewards – better conversations, service continuity, and more efficient workflows.
 
  • HIPAA compliant
  • Level 4 PCI compliant
  • Extremely low attrition (turnover) rate under 10 percent (<10%)
  • Employs agents who are highly skilled – many hold Bachelor’s and Master’s degrees
  • Utilizes advanced scripting technology to enhance accessibility and workflow efficiencies. Lighthouse Works’ agents who are blind and visually impaired perform as well or better than their sighted peers

Core Capabilities:

Inbound call routing and operator services
Integrated support, including email and chat
Quality assurance monitoring and coaching
Outbound campaigns
Scalable workforce and flexible infrastructure