WHAT WE DO

CONTACT CENTER SOLUTIONS


“Unlike average commercial contact centers, Lighthouse Works’ attrition (turnover) rate is typically well under industry average, thus we are able to produce higher quality with more tenured associates.”
Awarded Outstanding Employment Center of the Year – Respect of Florida
Awarded Agency Achievement Award – National Industries for the Blind
one of Lighthouse Works' contact center agents on a call while using and listening to jaws on his computer to help the customer

How Our Contact Center Experts Can Help You

  • Tiered Support Inbound Call Handling and Routing
  • Outbound Campaign Management
  • Quality Assurance Management
  • First-call resolution
  • Happy customer experiences

Lighthouse Works’ 4Sight 360 Contact Center delivers consistent, high-quality, and reliable customer service solutions representing your company precisely in the custom fashion you want and need.

illustration of a hand touching a button with the lighthouse logo on it

Our award winning Contact Center specializes in tiered support handling and routing, first call resolution, advanced scripting technology to enhance accessibility and workflow efficiencies, and most importantly high-quality experiences so you can focus on growing your business and attracting more customers. Moreover, our operation tracks and manages all key performance indicators to ensure our partners and your customers get the reliable support they need fast – leaving them feeling supported and in great hands.

Customers choose Lighthouse Works' Contact Center services and solutions based on a proven track record for customer satisfaction, quality, reliability, ease of doing business, and cost-effective pricing - while investing in a partner that is changing the lives of children and adults with vision loss.

“Their belief in Exceptional Service, Competitive Pricing & Employing Skilled, Educated Agents living with vision loss is evident. Their attributes don’t stop there as the results speak for themselves. Given their low turnover, high retention rate in personnel, Lighthouse has provided world-class customer service to our customers, the citizens of Florida.”

~Warren Lenfant, Bureau Chief Florida Department of Economic Opportunity

STOP LETTING ATTRITION KILL YOUR PROFITABILITY!

a Lighthouse Works contact center agent smiling as she take a call

Lighthouse Works’ 4Sight 360 Contact Center boasts attrition rates often 300 percent lower than the average commercial call centers. This means your business is consistently represented by a unique workforce of high-performing, highly educated, and dedicated agents who value their jobs more than your typical commercial “call center agent”.

Our unique workforce of agents who are blind and visually impaired, who often have more life, academic, and professional experience than your typical “call center agent” value their career at Lighthouse Works, and our customers reap the rewards – better conversations, service continuity, and more efficient workflows.

illustration of a question mark in a chat bubble

DID YOU KNOW?

Seven out of 10 working-age adults in the U.S. who are completely blind or partially sighted are unemployed or out of the labor market altogether – our team appreciate their job and it shows!

Core Capabilities:

Tiered Support Inbound Call Handling and Routing
Integrated Support, including email, chat and SMS
Quality Assurance Management
Outbound Campaign Management
HIPPA & Level 4 PCI Compliant
Scalable Workforce and Flexible Infrastructure

WHAT OUR CUSTOMERS THINK

“Our Lighthouse 4Sight360 Team; which provides clients such as us with a socially responsible, scalable business process outsourcing (BPO) solution, has made the transition an easy one. In fact, it has been so successful that we highlighted the work this team does for benchmarking purposes for other states at our National Convention. Their belief in Exceptional Service, Competitive Pricing & Employing Skilled, Educated Agents living with vision loss is evident. Their attributes don’t stop there as the results speak for themselves. Given their low turnover, high retention rate in personnel, Lighthouse has provided world-class customer service to our customers, the citizens of Florida.”

Warren Lenfant, Bureau Chief

Florida Department of Economic Opportunity